Episode 28: Socio-technical Systems in Healthcare and How the Shingo Model Addresses It Artwork

Shingo Principles Podcast

Monthly podcast hosted by the Shingo Institute, a program in the Jon M. Huntsman School of Business at Utah State University, to discuss topics in Lean thinking, research, and continuous improvement culture. Topics are chosen based on the Shingo Guiding Principles.

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Shingo Principles Podcast

Episode 28: Socio-technical Systems in Healthcare and How the Shingo Model Addresses It

July 19, 2023 • Shingo Institute, Jon M. Huntsman School of Business at Utah State University • Episode 28

In this episode of the Shingo Principles Podcast, we hear from Skip Steward, Vice President and Chief Improvement Officer at Baptist Memorial Health Care.

Skip will review how the Shingo Model is “just what the doctor ordered” when it comes to the multitude of ills in healthcare. Participants will discover how healthcare is a complex socio-technical system, the implications of that complex system, and how providers need a model like the Shingo Model. The discussion will also show how the Shingo Model is a socio-technical system that supports the complex interactions between people, technology, and processes, all of which must be included in order to drive greater value for patients.

Read the article associated with this podcast at: https://shingo.org/articles/.