Episode 8: Assure Quality at the Source

In this episode of the Shingo Principles Podcast, we hear from Drew Butler and Gerhard Plenert from HKPO Change for the Better, a Shingo Licensed Affiliate, as they share the benefits of assuring quality at the source

Assure Quality at the Source is a principle in the Continuous Improvement dimension of the Shingo Model. Perfect quality can only be achieved when every element of work is done right the first time. If an error should occur, it must be detected and corrected at the time of its creation. This is done through error-proofing and taking countermeasures to prevent quality problems from occurring again. Everyone in an organization has responsibility for assuring quality at the source. Quality at the Source instills a sense of ownership and responsibility for every person on the team when implemented correctly and when made a part of the organization's culture. During this podcast, HKPO will talk about the ideal behaviors that go with Assuring Quality at the Source, such as:

• Organizing places of work so potential problems become immediately visible and,
• Stopping work to fix errors.

Assuring Quality at the Source has enormous benefits:

• Creating Quality at the Source is a leading indicator that your products are correct and ready to ship on time.
• Quality at the Source will not be a cause of margin erosion because you are doing it right the first time.
• Assure Quality at the Source is one of the Shingo Guiding Principles that helps you create a stable, predictable, and repeatable process that—besides the financial benefits—helps reduce worker stress and allows them to focus on improvement activities instead of firefighting and workarounds.

The Q&A session is moderated by Jennifer Ralston, the CEO of HKPO. The experts at HKPO have worked with hundreds of organizations over the past fifteen years to Assure Quality at the Source. Join them as they dive into this important topic together.

To learn more about the Shingo Model and how it can help organizations improve their culture and achieve the results they desire, please visit: http://shingo.org.